Refund policy

Last updated: November 10, 2026

Final Sale

We don’t accept returns, exchanges, or refunds for fit or change of mind. Before ordering, please check the listed size, photos, condition, and whether the original box is included. If you have a question about a pair, email us before you order.

Contact us to ask about return options and how to start a return.

Problems with your order

If you receive the wrong item, your order arrives damaged or defective, the item is significantly different from the listing, email citysolesupply@gmail.com with your order number and any relevant photos or details. If your order hasn’t arrived, email us so we can look into it.

Exchanges

Contact us to ask about exchange options before returning your item.

Refunds

If we confirm that you received the wrong item, that it arrived damaged or defective, that it significantly differs from the listing, or that it’s counterfeit, we’ll issue a refund to your original payment method. If a return is needed, we’ll send instructions and cover the return shipping. Please contact us before mailing anything back.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

Questions about a pair or need help with an order? Email us at citysolesupply@gmail.com. If you’ve already placed an order, include your order number so we can look it up.